When we found this article we were so excited, having sought for over a year for this, finding it on this blog was an exciting day for me.
Hi Tina, thanks for the question.
OK, so your basic requirements ought to be simple enough. Firstly, you’re going to need great sound quality. You’ll need to hear and process important information quickly and without asking the boss to repeat him/herself (unless of course you are the boss, Tina, in which case you don’t want your employees making you repeat yourself over and over).
The next feature on our list should be a great microphone, its no good being able to hear everyone clearly if they can’t understand a word you’re saying! The microphone ought to be able to transmit as cleanly as possible, without picking up too much background noise (e.g. dogs barking etc).
Another factor to consider is comfort, some calls can drag on for hours longer than they were intended to and you need to ensure that you are thinking clearly about what is being said, rather than worrying about the nagging pain on the side of your head! You’ll need a earphone that is comfortable and easy to wear at all times, something that, ideally, you’ll forget you’re even wearing. If you aren’t sure how to find that, try on a friend’s headset for 15 minutes and see how it feels, if it is starting to become uncomfortable, you’re probably better off with a different design.
Once you’ve got these bases covered, you’ve probably found the right headset for you, but I’d read all the reviews you can find before purchasing, just in case! The truth is, that if you want a good quality headset, you’re going to need to spend out a little.
A Bluetooth headset is actually a good choice here, because it gives you the freedom to move around. My Dad used to take conference calls with his headset; casually dispensing advice to other attendees whilst tending to his bonsai trees. Sometimes having a little distraction can make all the difference. His thoughts were focussed and his mind was calm. This allowed him to take several conference calls a day and always be at his best. Sitting down for extended periods of time can be more tiring than people think!
Thanks again for the question, Tina, good luck in your quest for the right headset, as well as your career.